Returns Policy
1. Overview
We comply with Australian Consumer Law.
This policy outlines your rights and our procedures for returns and refunds.
Nothing in this policy excludes your rights under Australian Consumer Law.
2. Change of Mind
We do not offer refunds or exchanges for change of mind.
Please ensure you carefully review sizing and product details before purchasing.
3. Hygiene Policy
For hygiene reasons, opened underwear items cannot be returned unless they are faulty.
Items must be:
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Unworn
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Unwashed
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In original packaging
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In original condition
We reserve the right to refuse returns that do not meet these conditions.
4. Faulty Products
If you believe your product is faulty, please contact us at:
Include:
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Your order number
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Description of the issue
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Photographic evidence where possible
We may require the product to be returned for assessment.
Minor Fault
If a product has a minor fault, we may choose to:
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Repair the item; or
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Replace the item
Major Fault
If a product has a major fault under Australian Consumer Law, you are entitled to:
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A refund; or
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A replacement
A major fault includes where the product:
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Is unsafe
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Is significantly different from description
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Is unfit for normal purpose
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Cannot be fixed within a reasonable time
5. Return Shipping Costs
For valid Australian Consumer Law claims:
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We will cover reasonable return shipping costs.
For all other returns (if approved at our discretion):
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Return shipping costs are the responsibility of the customer.
6. Incorrect or Damaged Items
If you receive the wrong item or a damaged item, please contact us within 7 days of delivery.
We will arrange a replacement or refund where appropriate.
7. Refund Processing
Approved refunds will be processed to the original payment method.
Please allow up to 10 business days for processing once approved.